Return & Exchange Policy

At Mooriva, we want you to be happy with your order. If there’s a problem with your product or you need a different size, we’re here to help.

🔄 Size Exchange

Ordered the wrong size? No problem. We can exchange it for you.

If the size doesn’t fit, you can request a size exchange within 7 days of receiving your order.

The item must be:

• Unworn

• Unwashed

• In its original condition

Size exchanges are subject to availability.

⚠️ Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Send us your order number and clear photos of the product and the issue so our team can review it.

If the issue is confirmed to be our responsibility, we will arrange a replacement at no additional cost to you.

❌ No Refunds

Mooriva does not offer refunds.

We only provide size exchanges or replacements for genuine product issues according to the conditions above.

Products that have been worn, washed, altered, or damaged through customer use are not eligible for exchange or replacement.

📩 Need Help?

Contact our customer support team with your order number and we'll guide you through the exchange or replacement process.

Mooriva — made for you, made to last. 🤍